When you have a claim to send to a customer, find the relevant LC in the Import Transaction List.

Use the search functions if needed to find the LC e.g., by the applicant’s name or your Bank Reference number. The search function works on partial searching from the start (e.g., to find “Bloggs Inc” you could search for applicant “Blo”, and it would bring every LC with an applicant starting with “Blo”) but it is case sensitive.

Click into the detail of the LC.

In the next screen, enter the details of the claim: 

+ Amount and currency

+ Due date for the claim to be paid

+ Enter any text or Attach your claim letters

+ Make any further comments to the corporate

+ Click on Create when ready which puts the claim into In Progress.

If you are happy that the details are correct, Update Status to the next step (which may be Send for Approval or Send to Corporate, according to the workflow in your organisation). You may be able to send the claim to the corporate yourself by updating the status, or you may need another user to send this.

If you need to make changes, click Update Claim. If you no longer need to send the claim, Delete Claim.

Other users can find the claim from the alert on the Alert Box, the Import Claims list (elcyMBP, Import Claim List) or by looking for transactions on the Import Transaction List which have a red arrow next to them (indicating the bank need to action something on them).

The corporate will then acknowledge the claim and provide you with any settlement details required or will reject the claim. If the claim is rejected, you will need to reprocess the claim and correct or delete it.

Once the claim is accepted, you then need to enter the details of the payment.

+ Enter the details of the claim payment and dates in the relevant boxes, plus any comments to the corporate, attach documents if required then at the bottom click on Paid or Accept.

+ The mandatory items are the amount, the date, and a comment.

+ You can attach up to three files here. Corporates can view the documents but cannot attach or delete them. Banks can amend the attached documents by going to a Paid claim’s Payment Details screen.

+ When you have clicked on Paid, you will be asked if you wish to create a utilisation. Clicking OK brings up the utilisation screen.