Duo Hardware Token Authenticator Registration Guide

Step 1 – User notifies ELCY:

• A user will need to inform ELCY helpdesk (elcy-helpdesk@surecomp.com) if they intend to use Duo hardware token authenticator to access ELCY live site.

• The user should either provide the token number they have been allocated by their internal administrator (token number format xx-xxxxxxx-x), or they should request ELCY to allocate and send them a token.

   

Step 2 – User receives email link to set password:

• Click on ‘Set Password’

Step 3 – Set security questions:

• Answers to security questions are case sensitive.
• After completion, click ‘Continue’

Step 4 – Set Password:

• User needs to set their main password:

• Password is case sensitive and meet the following requirements:
  • At least 12 characters in length.
  • Must contain at least 1 capital letter.
  • Must contain at least 1 lower case letter.
  • Must contain at least 1 number.
  • Must contain at least 1 special character.
  • Must not contain more than 2 identical consecutive characters.
• Tick boxes will show a user what is required:

• Click ‘Save’

Step 5 – Log into ELCY:   

• User logs in to ELCY live site (www.elcy.com/elcyapps/elcyLogin.html) with their ELCY user name and the password set in step 4 above:

Step 6 – Register authenticator

• User sees the following screen and should select ‘Hardware token’:

  

Step 7 – Enter token number

• User should enter the six digit code shown on their hardware token (visible after pressing the green button on token), followed by ‘Verify’:

• If code is correct, user will see this notification:

Help

If you have a question not covered by this guide, please contact the ELCY Helpdesk via email:

elcy-helpdesk@surecomp.com