Definition

An ELCY Administrator is someone nominated within the organisation to control the set-up and use of the system.  They should also be ELCY’s contact point for system questions outside the normal user questions (when users are fulfilling their duties) as well as a liaison point for the security tokens required by all users. 

ELCY will initially set up the person/s nominated as Administrator by the Corporate by ticking the “ELCY_CLIENT_ADMIN” and/or the “USER_ADMIN” boxes within the ‘User Management’ profile list as shown below. Only Administrators will have these boxes ticked.  The Administration tab will only appear to the administrator/s of ELCY within the organisation.

Administration of all users related access, create, delete, etc. is controlled by the user group USER_ADMIN.  Administration of all other set up is covered by ELCY_CLIENT_ADMIN.  A full administrator requires both boxes.  In organisations where the new users are set up e.g. by an IT department, those setting up users require USER_ADMIN, and it is recommended that senior users within the operations/treasury/finance department have ELCY_CLIENT_ADMIN to configure banks etc.

An organisation can have any number of Administrators; it is recommended to have at least two.

Common Tasks

The most common tasks for a user administrator are as follows:

• Set up a new user
• Reset a disabled user
• Deactivate a user
• Delete a user, and ensure their token is collected in (if hardware) or cancelled
• Manage token replacement – when a user’s hardware token is expiring, lost or no longer working, contact the ELCY Helpdesk (elcy-helpdesk@surecomp.com)
• Hold the organisation’s stock of spare hardware tokens securely, or know where they are when one is required
• Manage the organisation's configuration of Microsoft Authenticator and/or Single Sign On if used

The most common tasks for a client administrator are as follows:

• Setting up corporates to deal with
• Add/remove a department
• Setting up Integration to receive email notifications
• Update Client details